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The University of Massachusetts Amherst

Citation Managers at UMass

RefWorks Cancellation Information

RefWorks Cancellation Information

RefWorks requires a subscription that is paid for by the University Libraries. Due to budget pressure, declining use, and increasing subscription cost, the Libraries have decided to cancel the subscription to RefWorks effective July 31, 2021. 

Considerations that went into this decision include:

  • Declining usage of RefWorks and continuing cost increases;
  • Availability of free alternative citation management tools such as Zotero and Mendeley available to students, faculty, and researchers.

Accessing your RefWorks information

If you were not able to download your information from your RefWorks account before our subscription ended, you can contact the vendor to see if they can retrieve your references from your account.

Please submit a support case directly via email to, and provide your email address and that you are from UMass Amherst.