EDU 229 International Education
Getting Help!
You can get help from the Libraries in a variety of ways!
If you're not sure if you should ask the question, please ask it! We can do a lot of different things in the Libraries and we can help connect you to other areas of campus for help!
| Type of Help | Good For | Limitations | How To |
| Email a librarian with subject or area expertise |
Direct contact with an expert in the area you are researching
When you have specific, specialized, and/or complex questions about a research topic |
Librarians may not be immediately available | Find Your Librarian |
| Email or chat with Get Help! staff |
Available Monday - Friday 9am - 5pm Questions that you think may be quick about anything related to your research, library services or library collections
When you don't know who at the Libraries you should contact for help |
Library staff available at the time may not have the specific expertise to answer your question; they will direct your question to staff with expertise |
Use the embedded form below to send your question Email ask@umass.libanswers.com Use the box on the left to start a chat Visit the Get Help! page |
| Request a research consultation |
When you would like to spend time with library staff to learn how to do something research-related
When you have a more specialized or complex question where a conversation would be helpful |
It takes time to schedule consultations
Library staff may not be immediately available to schedule, especially for last-minute requests |
Fill out the Research Consultation Request Form |
| Library FAQs |
Finding the answer to commonly asked questions, such as:
And more! |
There may not be an FAQ for your question | Visit the Get Help! page and use the box at the top to search the FAQs or scroll down the page to browse popular, recent, research help or technical help FAQs or search FAQs by topic. |
| Self-guided tutorials |
When you'd like to improve your research skills or learn about specific information literacy skills, like:
And more! |
You may still need to use one of the above methods if you have questions after the tutorials | Select the tutorial that interests you from the Information Literacy Modules guide |
