Trouble using RefWorks?
Look for video tutorials througout the guide that can help you master RefWorks
There are many ways of obtaining help from UMass Librarians
Come to the Reference Desk:
Monday - Wednesday 9-9
Thursday and Friday 9-5
Saturday - 10-6
Sunday - 1-9
Call during above hours:
W.E.B. Du Bois Reference Desk 413-545-0150
Science and Engineering Library 413-545-6741
Instant Message with a Reference Librarian during staffed hours.
Use or online form to submit a brief, factual question.
Updates and Enhancements
Write-N-Cite now compatible with Microsoft Word 2013
Write-N-Cite 4 for Windows is compatible with the following applications:
Microsoft Word 2007, 2010 and 2013
Windows XP, Vista, Windows 7 and 8
RefWorks Offers Technical Support
Monday-Friday 6 AM PT 5 PM PT
Contact RefWorks at: